I want my tv to be replaced with the same model brand new or something near it. That’s when they said they are ordering the parts etcĪfter that I didn’t trust the process and tv. Then they said they will get back to me.ĭid not hear from them for a while and I end up emailing them. I said I didn’t pay for an open box, I paid for a brand new one. Said it was open boxed and said they will speak to head office vision what to do. Eventually then it just blew out on me and didn’t turn on. All I want is my TV repairs as sold to me.Įlectricians had taken my tv and I’ve had problems with it for a long time. Visions are exploiting poor business practice and quite frankly deceiving customers. The salesman sold me the warranty on the basis it would cover 'burn in' and I assume he was trained properly by Visions. How can it be good business practice to have a policy only available to the customer AFTER purchase and it is in extremely small print. No one ever told me this before until now.
Visions corporate tell me I should have read the back of my receipt where the warranty conditions are detailed. Visions now refuse to honor what the extended warranty as their policy apparently excludes 'Burn in' y sold me. Now 4 years later I have severe burn in as diagnosed by Universal Repairs who are Visions repair provider. The warranty is also very expensive compared to any other store. I the proceeded and purchased the TV and warranty. At no time was any actual policy or conditions of this warranty shown to me prior to the purchase nor were there any signs posted about it in store. The salesman advised me to purchase their Visions Extended warranty as this would cover me against 'burn in'. Prior to purchase I enquired about the risk of 'burn in' as I had read about this being a problem with OLED TV's. In 2018 I purchased a LG OLED 65" TV from Visions North Vancouver. Now apparently they will also charge a call out fee for the tech that checked the TV. It is interesting to note that bestbuy offer a warranty that does truly cover burn in at a far better price. I have repeatedly approached Visions for an adequate resolution and they are not prepared to do anything except to offer a minor discount off another TV. Of course, no one in the store even points out that the policy is on the receipt or hands you anything to read upfront prior to purchase.Īs a customer I relied on the salesman to provide accurate information about their products and be truthful about their warranties.
It is simply bad and unethical business practice to have a salesman say you are covered and then be expected to read the policy on the back of the purchase receipt which you can only do AFTER paying.
Weeks later after having to chase Visions for an update, Visions inform me that 'burn in' is not covered and that I should have read their ext warranty policy that is detailed on the back of the purchase receipt. The TV now has serious burn in from normal tv use and I lodged a claim on the warranty. I took his advice and purchased the ext 5 year warranty at a significant cost of $799. He advised that I should buy the Visions extended warrantee and this would cover me against burn in. Before I did the deal I asked the salesman about 'burn in' problems that OLEDs tend to have.
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