- #HIDEME VPN INSTALLATION FROZE HOW TO#
- #HIDEME VPN INSTALLATION FROZE UPDATE#
- #HIDEME VPN INSTALLATION FROZE WINDOWS#
Some models may not have these options present, or they’ll be buried among other settings. The first thing you’ll want to do is make sure any settings related to VPN service are turned on.
Changing these settings will vary depending on who made your router, and you’ll want to check the manufacturer’s documentation if changing these settings isn’t intuitive or readily apparent. Check with your router’s manufacturer to make sure your router is VPN compatible. Some older models may not have this feature. Most routers made in the last decade are “VPN friendly” and will allow you to connect to the internet through a tunneling protocol. Verify that your router is VPN compatible and that any VPN related settings are configured correctly
#HIDEME VPN INSTALLATION FROZE WINDOWS#
If it’s not, you may need to try resetting your router, your computer, or verifying your connection settings in the Windows Networking control panel.Īlso Read: Tips to Secure Your Router & Wi-Fi Network in Minutesģ.
Typing ping followed by the gateway address will let you know if your network card communicates properly with your router. This will vary depending on router make, model, and configuration, but will usually be 192.168.0.1 or 10.0.0.1. Next, in the same command window, ping your router’s gateway address.
#HIDEME VPN INSTALLATION FROZE UPDATE#
If your ping requests time out, you’ll need to update your network card’s drivers, or you may need to reinstall or replace the card. If you get a few lines that begin with “Reply from…” it means your network card is working properly. This will ping your network card’s loopback address, which is used to verify that your network card is working properly. Open a command prompt by hitting your Windows key and your R key simultaneously on your keyboard, then type cmd.exe and hit enter. You may now get the following warning screen, just click on Continue.įinally, Restart your computer and try connecting once again.Assuming everything looks in order on the hardware level, you can also start checking things individually between your computer, your network card, and your router. Now, click on Do not scan encrypted connections. Next, click on the Additional tab on the left followed by Network on the right side. Launch Kaspersky again and click on the Settings (cog wheel) icon at the bottom left. If you’re still having problems connecting or using our app, please proceed to step# 2 below. Restart your computer and try connecting to our VPN client again. Now, repeat the same process for the second file. You may get the following warning screen for confirmation, click on Continue to proceed. In the exclusion settings, check on all the boxes as per the image below, ensure the status is Active and click on Add. To do so, click on the first file and choose Next. Please note that you can only add one file at a time. If you scroll down the list, you should be able to see two files (names as per below) and you will need to add them.Ĭ:\Program Files (x86)\ VPN\hidemesvc.exeĬ:\Program Files (x86)\ VPN\.exe You will now be given with a list of applications to choose. Now, click on Specify trusted applications.Īt the trusted applications screen, click on Add at the bottom right. Next, click on the Additional tab on the left and followed by Threats and Exclusions on the right. Launch Kaspersky and click o the Settings (cog wheel) icon at the bottom left. STEP 1: Adding VPN client app into Kaspersky as a trusted application. This is most likely due to Kaspersky is interrupting our VPN client app.Īs a workaround, please try the steps below and see how you get on. We’ve received a few complaints from our customers who have Kaspersky installed on their computer that they can’t connect to our service / our VPN client app hangs on disconnection.
#HIDEME VPN INSTALLATION FROZE HOW TO#
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